WMF Americas, Inc. Shipping Policy

We currently do not ship orders outside of the United States. Primary shipping methods are UPS Ground, FedEx Ground and USPS. Orders to Hawaii, Alaska and U.S. territories will be shipped via US Postal Service Priority Mail. Express and/or Overnight delivery services are not available at this time.

Available store items are typically shipped (processed, packed, and submitted to UPS, FedEx, or USPS) within 5 - 7 business days unless otherwise specified. Special orders/requests may take longer to process. Please allow a few more business days for delivery. Shipping and handling times are approximate and not guaranteed.

Customers are notified via e-mail of any backorder situations and have the option to cancel the backorder prior to shipment.

Customers have the option to cancel their order (prior to shipment) within 24 hours for receipt of a full refund. Orders cancelled (prior to shipment) after 24 hours will be assessed a $5 cancellation fee. Orders may not be cancelled after shipment, at which point customers must adhere to the Returns & Exchange Policy described below.

WMF Americas, Inc. Returns & Exchange Policy

Items may be returned or exchanged within 30 days of receipt of goods and per the conditions below for a refund or credit. The customer must contact Customer Service at info@wmfamericas.com or 1-800-966-3009 with the following information:

• Order Number
• Product Name(s) and Product Number(s)
• Reason for Return/Exchange

Customers will be issued a Return Authorization (RA) number, which must be provided along with the returned items in order to receive a refund or a credit.

Returned items can be shipped back to us via USPS or any private parcel carrier.

Items being returned must be in unused condition, in their original packaging, and should be sent back to us in the original shipping carton. Items will be inspected upon receipt to determine condition.

WMF Americas, Inc. reserves the right to deny a request for a refund or credit for any item returned without a proper RA number, or which is deemed to be in used condition upon receipt. In the event a refund or credit is denied, the customer has the option to have the item re-sent to them at their cost, or have the item discarded with no further compensation for the item.

Refunds or credits are limited to the value of the item and any taxes charged.

WMF Americas, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS and FedEx.

WMF Americas, Inc. Sales Tax Policy

Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.